Explanation of booking icons

  • Bookable

  • Campaign target

  • LIVE (予約)

  • Your booking

  • Reservation is possible but is being reserved by another tutor

  • Reserved with another tutor

  • Unavailable for lesson request

  • Time has already passed

  • Reservation not possible due to limited number of reservations

Guidelines for Booking

  • Bookable
  • Unavailable for lesson request
  • Available for booking request
  • In-booking request
  • Booking requests not accepted
  • Booked

Rules for Booked Lessons

We have established the following rules for Booked Lessons. Please review them in advance when making a booking.

Booking Acquisition

Booked Lesson Reception Date and Time

From 7 days to 5 minutes before the lesson starts

Bookings are accepted within the specified date and time range.
The schedule varies for each tutor, so please check "Booking / Search" or the profile page of each tutor.

・Booking / Search

From 7 days to 5 minutes before the start of the lesson
  • Bookings cannot be canceled every Monday from 8:00 AM to 12:00 PM (UTC) due to regular maintenance. To cancel reservations for Monday mornings, please ensure they are made before 8:00 AM (UTC).

Restrictions on number of bookings/cancellations

Maximum number of bookings allowed

Number of Bookings: Up to 30 lessons

Number of Bookings: Up to 30 lessons

You can book up to 30 lessons in total.
After completing the Booked Lesson that you have not taken, you can make a booking again.

Number of bookings with the same tutor: Up to 4 lessons per day.

Number of bookings with the same tutor: Up to 4 lessons per day.

You can book up to 4 lessons on the same day with the same tutor.
After completing the Booked Lesson that you have not taken, you can make a booking again.

It is possible to make 4 or more bookings on separate dates.

Maximum number of cancellations

Number of cancellations per day: Up to 3 times

Bookings can be canceled up to 3 times per day, regardless of the date and time of the bookings lesson. Lessons cannot be canceled once the maximum number of cancellations has been reached.
The number of cancellations will be reset at midnight Japan time.

Up to 3 cancellations can be made in one day. If you cannot attend the lesson, it will be automatically canceled 5 minutes after the lesson starts, and the coins used for the booking will not be returned.

Change booking details

Change textbook

Textbooks used in booked lessons can be changed in advance.

Select a lesson from the booking list and change it with the desired textbook.

  • No coins are required to change textbooks.
  • You can only choose textbooks that can be used by the tutor you booked.

Change of booking date, time, and tutor

The booking date, time, and tutor cannot be changed. Please create a new booking after cancellation.

We apologize for the inconvenience. Kindly cancel the current lesson from the booking list and proceed to make a new booking with your desired content.

  • If you cancel your booking more than 1 hour in advance, the coins used will be refunded.

Arriving late or absent to a Booked Lesson

Lateness/Absence

Within 5 minutes from the lesson start time

If you are late for the above time, you can still enter the room.
In such cases, the lesson time will be reduced to 25 minutes per lesson, minus the tardiness.

Within 5 minutes from the lesson start time
  • If the lesson has not started when the above time has passed, it will be treated as absent and the Booked Lesson will be automatically cancelled. No coins will be returned.
  • Before starting the booked lesson, please ensure you have enough time to log in to your PC or app and prepare for the lesson.

Booking Cancellation/Coin Refund

Booking Cancellation by Member

Time of Cancellation Coin Return
At least 1 hour before class starts Yes
Less than 1 hour before the lesson starts None

More than 1 hour before the lesson starts: Coins can be refunded

No cancellation fee will be charged. We will refund the coins used for the reservation.

Less than 1 hour before lesson start: No coin refund

Cancellation fee will be 100% of the coin used for booking.
No coins will be returned.

  • Reservations cannot be canceled every Monday from 2:00 AM to 6:00 AM due to regular maintenance. Cancellations for early Monday morning reservations must be made before 2:00 AM. Please take note.
Substitute tutor
vacancies
Coin Return Apology coin
(100 coins)
Yes Yes None
None Yes Yes

Return of Coins

If the tutor cancels the booking, the coins used for the booking will be refunded uniformly.

About Substitute Tutors

If it is difficult for the Booked Lesson tutor to provide the lesson due to unavoidable reasons, the booking coin will be returned and the lesson will be provided by a substitute tutor free of charge.

If there is no substitute tutor available and we are unable to provide a Booked Lesson, we will give 100 coins as an apology in addition to the refund of the coins used for the booking.

  • We will notify you of the cancellation of the booking by the tutor by email.
  • Apology coins will be added separately after the booking is cancelled.

Other cases corresponding to coin return

When a booked lesson fails due to communication problems, etc

If the Booked Lesson fails due to connection. We apologize for the inconvenience, but please contact the Native Camp Customer Support Center. Native Camp Customer Support Center

・Coin Return Policy

・Native Camp Customer Support Center

If you are not satisfied with the Booked Lesson

In the unlikely event that you are not satisfied with the Booked Lesson, you can use the coin refund for Booked Lesson, to return the coins used for the booking.

・Coin refund for booked lesson

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