Most Viewed FAQs

Is the Free Trial Completely Free?

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Enrollment Fee: Starting your free trial is completely free, with no initial charge. Monthly Fee: Re...

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How to Check Your Membership ID

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You can find your membership ID after logging in to the app or PC. PC: Click your “Username” > “User...

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Using the Automatic Translation Feature During Lessons

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The automatic translation feature allows your spoken words to be translated into Japanese and displa...

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How to Check Your Time Zone

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The time display on the website and app changes based on your device’s time settings and region. You...

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Video & Audio Issues (App)

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If you have video or audio problems in the app, try these steps: Tap Reconnect on the lesson screen....

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