Most Viewed FAQs

Is the Free Trial Completely Free?

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Enrollment Fee: Starting your free trial is completely free, with no initial charge. Monthly Fee: Re...

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Can I change the registered credit or debit card?

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Yes, you can change your registered credit or debit card information. PC: Log in to your account. Go...

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Chat Box Not Visible

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If the chat box is not visible during a lesson, please try the following steps: Increase your screen...

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Refund for Mid-Month Unsubscribe

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No, there is no prorated refund. If you unsubscribe in the middle of the month, your access to the s...

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Video & Audio Issues (App)

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If you have video or audio problems in the app, try these steps: Tap Reconnect on the lesson screen....

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