FAQ Quick Guide

• The Internet-based lectures provided by this service are called "lessons.
• The Japanese conversation tutor provided by this service is called a "tutor"
• The e-mail address used by the User to register for the Service is referred to as the "Designated E-mail Address".
• The tutor in charge of the lesson is called the "tutor in charge”
• Reserving a lesson time with the tutor in advance is called a "reserved lesson".
• The points in this service used when using Booked Lessons are called "coins".

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• To confirm that the communication environment does not interfere with the use of this service.
• If the User is a minor, the consent of a legal representative such as a person with parental authority must be obtained.
• Tutors providing Japanese conversation services must include full-time, part-time, and part-time employees of the Company.
• To be able to send e-mail notifications, advertisements, questionnaires, etc. to the User regarding the Service.
• To improve the quality of customer support services, the contents of user inquiries may be recorded, audio recorded, and stored.

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• When it is determined that the information does not exist or may not exist
• If there is a risk that multiple accounts have been registered by the same person, or if the same person has registered multiple accounts
• In the event of falsehoods, typographical errors or omissions during registration
• If, at the time of registration, you are currently undergoing, or have previously undergone, account suspension, forced withdrawal, or disapproval of your membership application due to violations of the Membership Agreement, etc.
• If the payment information submitted by the Applicant as a means of payment is deemed invalid by the payment company.
• If the user has failed to pay in the past
• If the user is a minor, an adult ward, a person under curatorship, or a person under assistance, and has not obtained the consent of a parent, legal guardian, or other guardian at the time of registration
• In any other cases in which we deem you to be inappropriate as a user of this service.

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• Transferring, using, selling, trading, changing the name of, pledging, or offering as collateral to a third party the User's right to use the Service
• Transferring or lending the password, etc. to a third party, or allowing a third party to use the password, etc.
• Infringe our honor, credit, copyright, patent, utility model right, design right, trademark right, portrait right, or privacy.
• Illegal acts, acts contrary to public order and morals
• Acts that interfere with the operation of this service
• Acts of using this service for business activities, commercial purposes, and preparation thereof
• Acts of soliciting or encouraging other users or tutors of this service to commit illegal acts
• Acts that cause economic or mental damage or disadvantage to other users or tutors of this service
• Criminal acts and acts that lead to criminal acts
• Harassing behavior such as harassing the tutor or hindering the progress of the lesson such as bad behavior
• Prying into confidential information that is not generally disclosed by the Company, such as terms and conditions of employment of tutors, call center locations, Internet access, etc.
• Acts of soliciting tutors for religion, political associations, multi-level marketing, etc.
• Any attempt by the User or his/her representative to make personal contact with the tutor, whether online or offline.
• Soliciting tutors to work for services or companies that compete with ours.
• Behavior that is abusive or threatening to our instructors or customer support staff, or that interferes with the progress of our customer support operations.
• The act of using one account by multiple users
• The act of registering multiple accounts
• Involving a third party other than the user in the lesson (however, if the user is a minor, the user's parent or guardian may be allowed to participate for the purpose of assisting the user).
• The act of taking a lesson while intoxicated
• Acts that cause anxiety or burden on the tutor, such as excessive skin exposure, costumes or underwear that exposes the skin.
• Any act that discloses or may disclose lesson content, images, video or audio without the Company's permission.
• Lesson actions without text input, audio log, video log
• Any other actions that the Company deems inappropriate.

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• In order to ensure or maintain the consistency of this service, it is possible to record necessary information such as the content of the user's lessons.
• In order to provide this service smoothly, there may be cases where the content of the lesson is confirmed during the lesson.

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• Coins purchased by users on the website ("Purchased Coins") (Coins cannot be purchased within the mobile app) shall expire 180 days from the date of purchase and shall become invalid after 180 days have passed.
• The coins granted to the User each month as a benefit of the Corporate Premium Plan ("Corporate Premium Plan Coins") shall expire on the date of contract renewal for the current month's Corporate Premium Plan Coins, and the following month's Corporate Premium Plan Coins shall be granted on the date of contract renewal.
• Coins earned by users through methods other than purchase or Corporate Premium Plan benefits ("Service Coins") shall expire 60 days from the date they are granted and become invalid after 60 days have passed.

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• When required by law, or when it is necessary to cooperate with a national agency, a local government, or an individual or entity entrusted by either a national agency or local government to perform duties as prescribed by law.
• When it is necessary to protect a person's life, body or property and it is difficult to obtain the consent of the individual
• When taking necessary action, including legal action, in response to a user's violation of the Terms of Use

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• If you are not satisfied with the use of this service
• When the number of lessons provided is insufficient due to a sudden increase in the number of users
• If the user is unable to obtain a reserved lesson at a specific time requested by the user
• If the user is unable to obtain a reserved lesson with a particular tutor of his/her choice
• When we have no choice but to cancel the lesson due to reasons stipulated in Article 15 of this Agreement, or due to power outage or communication failure in the country where the tutor is delivering the lesson.
• Due to unauthorized access to or unauthorized alteration of user messages or data, or other actions by a third party
• Learning effectiveness, effectiveness, accuracy, truthfulness, etc. of lessons provided by this service
• The effectiveness, efficacy, safety, accuracy, etc. of services and educational materials introduced or recommended by other companies in relation to our services.
• In case of virus infection or other damage caused by files received or opened at your own risk during the lesson.
• In the event that the Service cannot be used due to the loss or unavailability of a password or other means caused by the User's negligence.
• Completeness, accuracy, up-to-dateness, safety, etc. of all information and links provided by this service
• The content and use of websites operated by third parties linked to or from the Service.